de99's Privacy Policy

This Privacy Policy ("Policy") applies to all members who use the de99 platform and its associated services. By visiting the de99.mom website or using any of our services, you are considered to have agreed to the terms of this Policy.

de99 believes that digital privacy is a fundamental right of every user. We keep your information secure using SSL encryption and modern data protection technology.

We collect certain types of information when you create an account on the de99 platform, use our services, or visit the website. This information is collected solely to improve service quality and ensure user safety.

1.1 Information You Provide Directly

When you register with de99 or use our services, we may collect the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID card or passport number (for identity verification)
• Payment-related information (such as bKash, Nagad, Rocket, or Upay account details)

1.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device information
• Browser type and version
• Time spent on the website and pages visited
• Gaming activity logs and transaction history
• Login time and session information

de99 uses collected information for specific and legitimate purposes. We do not use your information beyond the purposes described below:

2.1 Service Delivery & Operations

• Creating and managing your account
• Processing deposit and withdrawal transactions
• Providing bonuses, rewards, and promotional benefits
• Regularly improving the quality of gaming services
• Providing customer support and technical assistance

2.2 Security & Compliance

• Detecting and preventing fraud and unauthorized access
• Complying with Anti-Money Laundering (AML) guidelines
• Completing identity verification (KYC) processes
• Implementing responsible gaming policies

2.3 Communication & Notifications

• Sending important account-related notifications
• Providing transaction confirmations
• Informing you about relevant promotional offers (if you have given your consent)
• Sending security alerts and updates

de99 has adopted industry-standard technical and administrative measures to keep your personal information secure.

3.1 Technical Security

• Data transmission is secured using 256-bit SSL/TLS encryption
• Information stored in the database is kept in an encrypted state
• Firewall and intrusion detection systems are active
• Regular security audits are conducted
• Two-factor authentication (2FA) option is available

3.2 Data Retention Period

Your information is retained only for as long as necessary to provide services or as required to meet legal obligations. Even after an account is closed, certain transaction records may be retained for a specified period in accordance with regulatory requirements.

3.3 Access Control

Only authorized de99 staff who need access to this information as part of their work are able to view your personal data. All staff operate under strict confidentiality agreements.

The de99 website uses cookies and similar tracking technologies that improve site functionality and make your browsing experience more convenient.

4.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure the basic functionality of the site.
• Functional Cookies: Used to remember your preferences and settings.
• Analytical Cookies: Used to understand patterns in site usage, which helps us improve our services.

4.2 Cookie Controls

You can manage or delete cookies at any time from your browser settings. Please note that disabling essential cookies may prevent you from using some important features of the de99 platform.

de99 never sells or rents your personal information. However, in certain circumstances, necessary information may be shared with designated third parties:

5.1 Service Provider Partners

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay for payment processing. Gameplay-related information may be shared with game software providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe — only as needed to operate the services.

5.2 Legal Obligations

de99 may be legally required to provide necessary information in response to legal obligations, court orders, or valid requests from government authorities. In such cases, we will supply only the information that has been requested.

5.3 Business Transfers

If a significant change occurs in de99's business operations (such as a merger or acquisition), your information may be part of that process. In such a case, you will be notified in advance.

The security of financial transactions at de99 is of the utmost importance. We support Bangladesh's popular payment methods — bKash, Nagad, Rocket, Upay, and bank transfer — and special measures have been put in place to keep every transaction secure.

6.1 Transaction Security

• All financial transactions are processed through SSL-encrypted channels
• The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800
• Suspicious transactions are automatically flagged for review
• Withdrawal processing is generally completed within 15 minutes to 2 hours

6.2 Identity Verification

de99 follows the KYC (Know Your Customer) process to prevent financial fraud and illegal transactions. Information collected through this process is used solely for identity verification and is stored with the highest level of security.

The de99 platform is intended only for those aged 21 and above. We do not collect information from minors (those under 21 years of age) under any circumstances.

If it comes to our attention that a minor has used our services or provided information, we will immediately close that account and delete the associated information.

As a user of the de99 platform, you have the following rights regarding your personal information:

8.1 Information Access & Correction

• Right of Access: You have the right to know what information we hold about you.
• Right of Correction: You can request that any errors in your information be corrected.
• Right to Update: You have the right to update any information that is outdated or incomplete.

8.2 Data Deletion

In certain circumstances you may request that your personal information be deleted. However, deletion may not be possible for information related to legal obligations or ongoing disputes.

8.3 Right to Restrict Processing

You have the right to object to and restrict the processing of your information for marketing purposes. To use this option, contact the de99 support team.

8.4 How to Exercise Your Rights

To exercise any of the above rights, email [email protected] or contact us through 24/7 live chat. We provide support in both Bengali and English.

de99 reserves the right to update this Privacy Policy from time to time. If any significant changes are made to the Policy, you will be notified in the following ways:

• By displaying a special notice on the website
• By sending a notification to your registered email
• By updating the "Last Updated" date at the top of this page

If you continue using de99 services after changes are made, you will be considered to have agreed to the updated Policy. Therefore, it is recommended that you review this page regularly.

If you have any questions, comments, or complaints about this Privacy Policy, please contact the de99 support team:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week
• Language: Support available in Bengali and English

We are committed to responding quickly and effectively to all your privacy-related requests. Your trust and confidence are de99's most valuable asset.