de99 Responsible Gaming — Your protection is our priority
de99 believes that a healthy and enjoyable gaming experience is only possible when you play with awareness and within limits. Our responsible gaming guidelines are here to help keep you safe.
What is Responsible Gaming and why does it matter?
de99 is an entertainment platform where you can enjoy slot games, cricket betting, live casino, and fishing games. However, it is our responsibility — and yours — to ensure that gaming does not negatively affect your everyday life, relationships, or financial stability.
Responsible gaming means you decide how much you play, how much you spend, and when to take a break. de99 has prepared various tools and guidelines to help you stay in control.
Remember: Gaming is a form of entertainment — not a source of income. Never chase losses by placing more bets.
Age restriction: The de99 platform is for users aged 21 and above only. Minors are strictly prohibited from accessing this site. If someone you know is a minor, please inform our support team.
de99's Protective Tools
Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once set, it takes effect immediately, and a waiting period applies if you want to increase it. The minimum deposit at de99 is ৳300.
Time Limit
Set a limit on how long you play each day or each week. When the set time is up, your session ends automatically. This is an effective way to prevent spending too much time gaming.
Self-Exclusion
You can exclude yourself from the platform for a set period of time. You have the option to close your account anywhere from 7 days up to permanently. Logging in is not possible while self-exclusion is active.
Loss Limit
Set a daily or weekly loss limit. Once you have lost the specified amount, gaming stops automatically. This tool is the most effective way to manage your budget.
Cooling-Off Period
If you want to take a short break, use the cooling-off feature. You can temporarily pause your account for anywhere from 24 hours to 30 days. When you feel ready, you can start playing again.
24/7 Support
If you have any concerns about gaming, contact us at any time via live chat or email. Support is available in both Bengali and English. You will be heard without any judgment.
Signs of Problem Gaming
If you notice any of the following signs in yourself or someone you know, please seek help. Acknowledging a problem is the first and most courageous step.
- You are spending more than your set budget and cannot stop.
- You are placing more bets to try to recover money you have lost.
- Gaming is taking time away from your family, friends, or work.
- You are lying about or hiding your gaming.
- You are betting with borrowed money or by breaking into your savings.
- You feel restless, angry, or depressed when you are not playing.
- You have tried to stop gaming but have failed repeatedly.
Golden Rules for Safe Gaming
Play for entertainment only
Do not expect regular income from gaming. Think of it as entertainment, the same as going to the cinema or eating out.
Set your budget first
Decide how much you will spend before you start playing. When that amount is gone, end the session — treat that money as the cost of your gaming entertainment.
Take regular breaks
Avoid playing for long stretches at a time. Step away occasionally, have some water, and ask yourself — am I still enjoying this?
How to Set Limits at de99
Log In to Your Account
Log in to your account from the de99 Login page. Your information is protected through a secure SSL connection.
Open Profile Settings
Click the profile icon in the top right and look for the "Responsible Gaming" option.
Choose the limit you want
Select whichever you need — deposit limit, time limit, loss limit, or cooling-off — and set the amount or duration.
Confirm
Once you confirm a limit, it takes effect immediately. For self-exclusion, you will receive an email confirmation. Contact the support team if you need any help.
Important: Lowering your deposit limit takes effect immediately, but increasing it requires a waiting period — this is intentional, to prevent impulsive decisions that lead to overspending.
Support & Guidance
If you feel that gaming is becoming a problem, do not wait — reach out for help. de99's support team is always here for you, without any judgment and in complete confidence.
Our support team provides assistance in both Bengali and English and is ready to respond to any questions about responsible gaming. If you want to close your account, set limits, or need any other kind of help, you can contact us directly.
Remember — asking for help is not a sign of weakness; it is a sign of strength and courage.
de99 Support Center
Live Chat
Available 24 hours a day, 7 days a week. Get an instant connection from any page on the site.
Email Support
[email protected] — contact us by email for confidential and sensitive matters.
Language
Full support available in both Bengali and English.
Age Verification
If there is any doubt, we may request age verification at any time. This is for everyone's protection.
de99's Commitment
de99 is deeply committed to creating a safe and responsible gaming environment. We believe that building a healthy gaming culture over the long term is beneficial for everyone.
Our platform strictly follows SSL encryption and fair play principles. Game outcomes are determined through impartial algorithms.
- Access by minors (under 21) is strictly prohibited.
- Deposit limits, time limits, and self-exclusion tools are always available.
- 24/7 support in Bengali and English.
- Fair play and impartial gaming assured.
- Active support for users affected by gaming problems.
- Personal information stored in complete confidence.
Responsible Gaming FAQs
Enjoy safely with de99
Play responsibly, stay within your limits, and enjoy gaming purely as entertainment. Whatever your question or concern, we are always here for you.